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Personal data protection policy
Amundi Malaysia Sdn. Bhd. and Amundi AAlam Sdn. Bhd. will manage personal data under our custody in accordance with the Personal Data Protection Act 2010 of Malaysia.
We have a Personal Data Protection Policy which provides more information about how we collect, use and disclose personal data.
Should you wish to access or correct your personal data that we hold about you, please contact our Data Protection Officer at the following address:
Address: Amundi Malaysia Sdn. Bhd.
Level 29, Integra Tower
The Intermark, 348, Jalan Tun Razak
50400 Kuala Lumpur
Attention: Data Protection Officer / Compliance Officer
Securities Industry Dispute Resolution Centre (SIDREC)
Need Help with Investment Disputes? Turn to SIDREC
Investing in the financial markets can be complex and, at times, challenging. If you ever find yourself in a dispute with your financial services provider, knowing where to turn for help is crucial. This is where the Securities Industry Dispute Resolution Center (‘SIDREC’) comes in.
What is SIDREC?
SIDREC is an independent body established to provide free and impartial dispute resolution services for retail investors involved in disputes with financial institutions.
Whether you’re dealing with issues related to investments, transactions, or financial advice, SIDREC offers a fair and accessible avenue for resolving your concerns.
If you are an individual or a sole proprietor investor and dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the SIDREC via the following modes set out below. You may do so within 180 days of receiving the final answer from us or after 90 days from filing the complaint, if there was no response from the Manager.
Why Seek Help from SIDREC?
1. Expertise and Impartiality:
SIDREC specializes in securities and investment-related disputes, ensuring that your case is handled by experts with deep industry knowledge. Their impartial stance guarantees a fair assessment of both sides of the dispute.
2. Cost-Effective Solutions:
For retail investors, SIDREC’s services are provided free of charge. This makes professional dispute resolution accessible without the burden of additional costs.
3. Confidential and Efficient Process:
The dispute resolution process at SIDREC is designed to be both confidential and efficient, helping you resolve issues without unnecessary delays and protecting your privacy.
4. Guidance and Support:
SIDREC not only helps in resolving disputes but also provides guidance throughout the process, ensuring that you understand each step and feel supported along the way.
How Can SIDREC Help You?
If you’re facing issues such as:
- Unclear or misleading investment advice
- Disputes over transaction charges or fees
- Concerns about the handling of your investment account
- Any other conflicts with your financial service provider
SIDREC can help mediate and resolve these issues through a structured process that includes negotiation, mediation, and, if necessary, adjudication.
How to Reach SIDREC?
Getting help from SIDREC is straightforward:
- Visit Their Website: [SIDREC Official Website](https://www.sidrec.com.my)
- Call Them: +603-2282 2280
- Email: info@sidrec.com.my
- via letter to : Securities
Don’t Navigate Disputes Alone
Investment disputes can be daunting, but you don’t have to face them alone.
Leveraging SIDREC’s expertise and impartial services can help you achieve a fair resolution and get back to focusing on your financial goals.
Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur